Privacy Policy
Last Updated: April 20, 2026
1. Introduction
Welcome to LorryApp ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience using our mobile application and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LorryApp platform.
By accessing or using LorryApp, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the application.
2.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, profile picture
- Location Data: Real-time location, pickup/delivery addresses, travel history
- Trip Information: Trip details, delivery preferences, load specifications
- Payment Information: Payment method details (processed securely through third-party providers)
- Device Information: Device type, operating system, unique device identifiers
2.2 Automatically Collected Information
When you use LorryApp, we automatically collect:
- Device IP address and access times
- App usage statistics and performance data
- Location data (with your permission)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, maintain, and improve our transportation and logistics services
- Matching: To connect you with appropriate drivers for your shipping needs
- Communication: To send you trip updates, notifications, and customer support responses
- Location Services: To track deliveries and provide accurate ETAs
- Analytics: To analyze usage patterns and improve user experience
- Security: To detect and prevent fraud, unauthorized access, and other illegal activities
- Legal Compliance: To comply with applicable laws and regulations
Note: We only collect location data when you explicitly grant permission and it is necessary for providing our services.
We may share your information in the following circumstances:
- With Drivers: Share trip details, pickup/delivery locations, and contact information with assigned drivers
- Service Providers: With third-party vendors who help us operate our platform (payment processing, analytics, customer support)
- Business Transfers: In case of merger, acquisition, or sale of company assets
- Legal Requirements: When required by law, court order, or government regulation
- Protection of Rights: To protect our rights, property, or safety, or that of our users
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal information
- Secure storage with Firebase and Google Cloud Platform
- Regular data backups and disaster recovery procedures
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Data Portability: Request your data in a structured, machine-readable format
- Withdrawal of Consent: Withdraw consent for processing where consent was the legal basis
- Opt-out: Opt-out of certain data collection and marketing communications
To exercise these rights, please contact us using the information provided in the Contact section.
7. Cookies & Tracking Technologies
LorryApp uses cookies and similar tracking technologies to:
- Keep you logged in and remember your preferences
- Analyze app performance and user behavior
- Improve our services and user experience
- Provide personalized content and recommendations
You can manage cookie preferences through your device settings. However, disabling cookies may affect some app functionality.
8. Third-Party Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Third-party services we use include:
- Firebase: Authentication and database services
- Google Cloud Platform: Cloud infrastructure and storage
- Payment Processors: Secure payment processing
- Analytics Providers: App performance and usage analytics
9. Children's Privacy
LorryApp is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy in the app
- Sending a notification to your registered email
- Updating the "Last Updated" date at the top of this policy
We encourage you to review this Privacy Policy periodically. Your continued use of LorryApp after any changes indicates your acceptance of the updated policy.
© 2026 LorryApp Inc. All rights reserved.